Bet Smart – Ensuring Responsible Gambling on Our Platform

Gold99, the entity behind this online casino platform located at https://gold99app.com/ (“Website”), is dedicated to championing responsible gaming and enhancing measures for the prevention and mitigation of excessive gaming. This Responsible Gambling Policy not only outlines the Company’s commitments but also underscores your role in fostering responsible gaming practices to mitigate the adverse consequences of excessive gaming.

Terms with initial capitalization used in this Responsible Gaming Policy, yet not explicitly defined, shall bear the meanings as assigned to them in the Website Terms and Conditions. These conditions are incorporated by reference into this Responsible Gaming Policy.

Our commitment revolves around ensuring that your gaming experience on our Website is enjoyable while maintaining a keen awareness of the social and financial impacts associated with excessive gaming. We actively encourage and endorse skill games as a source of entertaining activity, firmly believing that the enjoyment factor remains intact when played responsibly, with individuals maintaining control over their gaming habits. Given that this activity entails a financial risk and carries the potential for addiction, we urge you to engage responsibly, and fully cognizant of the associated risks. Play responsibly and at your discretion.

How To Ensure A Safe Gaming Experience

If you opt to engage in gameplay on our Website, there are specific guidelines to enhance the safety of your gaming experience and minimize the likelihood of issues associated with excessive gaming:

Purchase Play Money only with funds that you can comfortably afford to spend.
Refrain from acquiring Play Money using funds allocated for essential needs such as food, rent, bills, or tuition.
Plan your purchases and set a time limit for playing on the Website, adhering to the established limit regardless of your gaming performance.
Avoid playing when experiencing emotions like frustration, fatigue, or depression, as these states can impair decision-making abilities.
Prioritize personal and other important tasks before engaging in gameplay to ensure a focused and calm mindset.
Maintain a balance between gaming and other activities, exploring alternative forms of entertainment to prevent gaming from dominating your life.
Resist the temptation to borrow money for purchases on the Website.
Refrain from utilizing all Play Money in a single game or session, spreading it out for a more balanced and controlled approach.
Implement regular timeouts and breaks to refresh and maintain a healthy gaming experience.

Preventing Underage Usage

Our Company is committed to implementing a robust policy against underage Users (those under 21 years of age). To mitigate the risk of unauthorized purchases and prevent the Website from becoming a distraction for individuals pursuing primary or undergraduate education, we employ identification and documentation measures if any User is suspected to be under 21 years old. Accounts of Users identified as underage will be promptly deactivated or deleted.

While we invest significant time and resources to prevent minors from accessing the Website, we believe that this effort is most effective when shared with the responsibility of the minor’s parents or guardians. Here are some guidelines to ensure that minors, such as your children, do not engage in gaming on our Website:

Never leave your PC or mobile device unattended while logged in to the Website.
Safeguard your devices with password/credential controls to restrict unauthorized access.
Install child protection software on your children’s devices to block access to the Website and its services.
Utilize a strong, difficult-to-decipher password for your User Account. Opt not to have the software remember your password if you suspect unauthorized access.
Refrain from saving credit/debit card details during Play Money purchases, and exercise caution to avoid irreversible undesired purchases on the Website.
Keep a vigilant eye on your User Account activity to prevent unauthorized access to the Website.

Responsible Gambling – Requesting Account Closure

You have the option to close your account at your discretion by reaching out to our Support Team through the following link: https://gold99app.com/. It’s essential to be aware that an account closed using our standard closure procedure can be reopened at any time by contacting our Support Team. However, if you are concerned about the potential development of an unhealthy gaming addiction or believe you currently have such an addiction, we recommend considering self-exclusion. Further details on self-exclusion are provided in the section below.

Self-Exclusion Facility

In recognizing the potential negative impact of gaming on individuals, we provide a self-exclusion option to assist those seeking help in curbing their gaming habits. If you believe that your gaming is adversely affecting you and you wish to seek assistance in stopping, you can request a self-exclusion period during which your account will be temporarily disabled, as per your specified duration.

To initiate a self-exclusion, kindly reach out to our Support Team at https://gold99app.com/. Upon the implementation of your self-exclusion request, you will receive an email confirmation from our Support Team.

It’s important to note that once the designated self-exclusion period concludes, your account will be automatically reopened. However, please be aware that any self-exclusion request granted is irreversible for the initially determined duration.

Engaging in self-exclusion is a collaborative effort between you and us. While we undertake reasonable measures to prevent the reopening of your account or the creation of new accounts, it is imperative that you refrain from attempting to do so during the exclusion period. Additionally, you have the option to limit your exposure to marketing emails and include yourself in the Do Not Disturb list by contacting us via email at https://gold99app.com/.

Account Blocking Policy

The Company reserves the right to, at its discretion, temporarily restrict access to your User Account should it detect any irregular or uncommon activity, such as exceptionally large and frequent purchases of Play Money. In such cases, the Company will engage in communication with you to apprise you of the potential financial implications arising from these activities. Notification of any imposed blocks on your User Account will be conveyed to you through an email from the Support Team.

Additionally, the Company may initiate a temporary block on your User Account if your Know Your Customer (KYC) information has not been provided to the Company or is outdated. This block will remain in effect until you furnish the necessary documentation to the Company, enabling them to verify and update your KYC details.

Self-Exclusion Support

If you suspect that engaging in gaming activities is negatively impacting your life rather than providing entertainment, we are here to assist you. Please reflect on the following questions:

Has casino gaming led to a loss of time from essential activities in your daily life?
Have you ever incurred financial debt to sustain your casino bankroll?
Have thoughts of self-destruction or suicide crossed your mind due to your gaming habits?

If your response to any of these questions is “YES,” we encourage you to reach out by sending an email to https://gold99app.com/. Our team will respond promptly to provide the necessary support.